{"id":3553,"date":"2022-11-01T08:43:10","date_gmt":"2022-11-01T08:43:10","guid":{"rendered":"https:\/\/klbtheme.com\/partdo\/?page_id=3553"},"modified":"2025-12-19T01:38:11","modified_gmt":"2025-12-19T01:38:11","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553","title":{"rendered":"Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3553\" class=\"elementor elementor-3553\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f652e24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f652e24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eddfb85\" data-id=\"eddfb85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ef4c3c elementor-widget elementor-widget-text-editor\" data-id=\"8ef4c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"400\" data-end=\"411\">Overview<\/h2>\n<p data-start=\"413\" data-end=\"641\">At <strong data-start=\"416\" data-end=\"445\">JMP International Limited<\/strong>, we operate as a <strong data-start=\"463\" data-end=\"494\">wholesale and bulk supplier<\/strong>. All orders are handled on a <strong data-start=\"524\" data-end=\"554\">business-to-business (B2B)<\/strong> basis and are typically supplied against confirmed quotations, contracts, or invoices.<\/p>\n<p data-start=\"643\" data-end=\"772\">Due to the nature of wholesale, bulk, and perishable goods, our refunds and returns policy differs from standard retail policies.<\/p>\n<p data-start=\"774\" data-end=\"832\">Please read this policy carefully before placing an order.<\/p>\n<hr data-start=\"834\" data-end=\"837\" \/>\n<h2 data-start=\"839\" data-end=\"865\">Eligibility for Returns<\/h2>\n<p data-start=\"867\" data-end=\"895\">To be eligible for a return:<\/p>\n<ul data-start=\"897\" data-end=\"1162\">\n<li data-start=\"897\" data-end=\"980\">\n<p data-start=\"899\" data-end=\"980\">The product must be <strong data-start=\"919\" data-end=\"966\">unused, unopened, and in the same condition<\/strong> as supplied<\/p>\n<\/li>\n<li data-start=\"981\" data-end=\"1032\">\n<p data-start=\"983\" data-end=\"1032\">The product must be in its <strong data-start=\"1010\" data-end=\"1032\">original packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"1033\" data-end=\"1103\">\n<p data-start=\"1035\" data-end=\"1103\">A <strong data-start=\"1037\" data-end=\"1091\">valid invoice, delivery note, or proof of purchase<\/strong> is required<\/p>\n<\/li>\n<li data-start=\"1104\" data-end=\"1162\">\n<p data-start=\"1106\" data-end=\"1162\">Returns must be reported <strong data-start=\"1131\" data-end=\"1162\">within 48 hours of delivery<\/strong><\/p>\n<\/li>\n<\/ul>\n<blockquote data-start=\"1164\" data-end=\"1307\">\n<p data-start=\"1166\" data-end=\"1307\">\u26a0\ufe0f <strong data-start=\"1169\" data-end=\"1260\">Perishable goods, food products, beverages, and FMCG items are generally non-returnable<\/strong> unless proven defective or damaged on arrival.<\/p>\n<\/blockquote>\n<hr data-start=\"1309\" data-end=\"1312\" \/>\n<h2 data-start=\"1314\" data-end=\"1337\">Non-Returnable Items<\/h2>\n<p data-start=\"1339\" data-end=\"1401\">The following items are <strong data-start=\"1363\" data-end=\"1400\">not eligible for return or refund<\/strong>:<\/p>\n<ul data-start=\"1403\" data-end=\"1665\">\n<li data-start=\"1403\" data-end=\"1428\">\n<p data-start=\"1405\" data-end=\"1428\">Perishable food items<\/p>\n<\/li>\n<li data-start=\"1429\" data-end=\"1473\">\n<p data-start=\"1431\" data-end=\"1473\">Beverages and consumables once delivered<\/p>\n<\/li>\n<li data-start=\"1474\" data-end=\"1545\">\n<p data-start=\"1476\" data-end=\"1545\">Products damaged due to improper storage or handling after delivery<\/p>\n<\/li>\n<li data-start=\"1546\" data-end=\"1595\">\n<p data-start=\"1548\" data-end=\"1595\">Clearance, discounted, or special-order items<\/p>\n<\/li>\n<li data-start=\"1596\" data-end=\"1665\">\n<p data-start=\"1598\" data-end=\"1665\">Goods purchased under custom contracts or negotiated bulk pricing<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1667\" data-end=\"1670\" \/>\n<h2 data-start=\"1672\" data-end=\"1701\">Damaged or Defective Goods<\/h2>\n<p data-start=\"1703\" data-end=\"1747\">We only replace or credit items if they are:<\/p>\n<ul data-start=\"1749\" data-end=\"1823\">\n<li data-start=\"1749\" data-end=\"1783\">\n<p data-start=\"1751\" data-end=\"1783\"><strong data-start=\"1751\" data-end=\"1777\">Damaged during transit<\/strong>, or<\/p>\n<\/li>\n<li data-start=\"1784\" data-end=\"1823\">\n<p data-start=\"1786\" data-end=\"1823\"><strong data-start=\"1786\" data-end=\"1823\">Defective at the time of delivery<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1825\" data-end=\"1867\">If your goods arrive damaged or defective:<\/p>\n<ol data-start=\"1869\" data-end=\"2019\">\n<li data-start=\"1869\" data-end=\"1913\">\n<p data-start=\"1872\" data-end=\"1913\">Notify us <strong data-start=\"1882\" data-end=\"1913\">within 48 hours of delivery<\/strong><\/p>\n<\/li>\n<li data-start=\"1914\" data-end=\"1964\">\n<p data-start=\"1917\" data-end=\"1964\">Provide <strong data-start=\"1925\" data-end=\"1951\">clear photos or videos<\/strong> of the issue<\/p>\n<\/li>\n<li data-start=\"1965\" data-end=\"2019\">\n<p data-start=\"1968\" data-end=\"2019\">Include the <strong data-start=\"1980\" data-end=\"2019\">invoice number and delivery details<\/strong><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2021\" data-end=\"2117\">Once verified, we will advise on <strong data-start=\"2054\" data-end=\"2093\">replacement, credit note, or refund<\/strong>, depending on the case.<\/p>\n<hr data-start=\"2119\" data-end=\"2122\" \/>\n<h2 data-start=\"2124\" data-end=\"2136\">Exchanges<\/h2>\n<p data-start=\"2138\" data-end=\"2175\">We do <strong data-start=\"2144\" data-end=\"2174\">not offer direct exchanges<\/strong>.<\/p>\n<p data-start=\"2177\" data-end=\"2255\">If a replacement is approved due to damage or defect, it will be processed as:<\/p>\n<ul data-start=\"2257\" data-end=\"2336\">\n<li data-start=\"2257\" data-end=\"2291\">\n<p data-start=\"2259\" data-end=\"2291\">A <strong data-start=\"2261\" data-end=\"2285\">replacement shipment<\/strong>, or<\/p>\n<\/li>\n<li data-start=\"2292\" data-end=\"2336\">\n<p data-start=\"2294\" data-end=\"2336\">A <strong data-start=\"2296\" data-end=\"2311\">credit note<\/strong> applied to future orders<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2338\" data-end=\"2389\">All replacements are subject to stock availability.<\/p>\n<hr data-start=\"2391\" data-end=\"2394\" \/>\n<h2 data-start=\"2396\" data-end=\"2415\">Shipping Returns<\/h2>\n<p data-start=\"2417\" data-end=\"2441\">If a return is approved:<\/p>\n<ul data-start=\"2443\" data-end=\"2658\">\n<li data-start=\"2443\" data-end=\"2502\">\n<p data-start=\"2445\" data-end=\"2502\">Return shipping instructions will be provided by our team<\/p>\n<\/li>\n<li data-start=\"2503\" data-end=\"2604\">\n<p data-start=\"2505\" data-end=\"2604\">Customers are responsible for <strong data-start=\"2535\" data-end=\"2560\">return shipping costs<\/strong>, unless the issue is confirmed as our error<\/p>\n<\/li>\n<li data-start=\"2605\" data-end=\"2658\">\n<p data-start=\"2607\" data-end=\"2658\">We recommend using a <strong data-start=\"2628\" data-end=\"2658\">trackable shipping service<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2660\" data-end=\"2740\">JMP International Limited is not responsible for returned items lost in transit.<\/p>\n<hr data-start=\"2742\" data-end=\"2745\" \/>\n<h2 data-start=\"2747\" data-end=\"2757\">Refunds<\/h2>\n<p data-start=\"2759\" data-end=\"2822\">Once returned goods (if applicable) are received and inspected:<\/p>\n<ul data-start=\"2824\" data-end=\"3004\">\n<li data-start=\"2824\" data-end=\"2880\">\n<p data-start=\"2826\" data-end=\"2880\">You will be notified by email of approval or rejection<\/p>\n<\/li>\n<li data-start=\"2881\" data-end=\"3004\">\n<p data-start=\"2883\" data-end=\"2914\">Approved refunds are issued as:<\/p>\n<ul data-start=\"2917\" data-end=\"3004\">\n<li data-start=\"2917\" data-end=\"2939\">\n<p data-start=\"2919\" data-end=\"2939\"><strong data-start=\"2919\" data-end=\"2935\">Credit notes<\/strong>, or<\/p>\n<\/li>\n<li data-start=\"2942\" data-end=\"3004\">\n<p data-start=\"2944\" data-end=\"3004\"><strong data-start=\"2944\" data-end=\"2986\">Refunds to the original payment method<\/strong>, where applicable<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"3006\" data-end=\"3084\">Refund processing times depend on the payment method and banking institutions.<\/p>\n<hr data-start=\"3086\" data-end=\"3089\" \/>\n<h2 data-start=\"3091\" data-end=\"3117\">Late or Missing Refunds<\/h2>\n<p data-start=\"3119\" data-end=\"3153\">If you have not received a refund:<\/p>\n<ol data-start=\"3155\" data-end=\"3270\">\n<li data-start=\"3155\" data-end=\"3198\">\n<p data-start=\"3158\" data-end=\"3198\">Check with your bank or payment provider<\/p>\n<\/li>\n<li data-start=\"3199\" data-end=\"3234\">\n<p data-start=\"3202\" data-end=\"3234\">Allow additional processing time<\/p>\n<\/li>\n<li data-start=\"3235\" data-end=\"3270\">\n<p data-start=\"3238\" data-end=\"3270\">Contact us if the issue persists<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"3272\" data-end=\"3275\" \/>\n<h2 data-start=\"3277\" data-end=\"3306\">Sale &amp; Special Order Items<\/h2>\n<ul data-start=\"3308\" data-end=\"3450\">\n<li data-start=\"3308\" data-end=\"3371\">\n<p data-start=\"3310\" data-end=\"3371\">Sale, promotional, or discounted items are <strong data-start=\"3353\" data-end=\"3371\">non-refundable<\/strong><\/p>\n<\/li>\n<li data-start=\"3372\" data-end=\"3450\">\n<p data-start=\"3374\" data-end=\"3450\">Custom orders, private-label items, or made-to-order shipments are <strong data-start=\"3441\" data-end=\"3450\">final<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3452\" data-end=\"3455\" \/>\n<h2 data-start=\"3457\" data-end=\"3470\">Need Help?<\/h2>\n<p data-start=\"3472\" data-end=\"3558\">If you have questions regarding refunds, returns, or damaged goods, please contact us:<\/p>\n<p data-start=\"3560\" data-end=\"3665\"><strong data-start=\"3560\" data-end=\"3570\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3571\" data-end=\"3602\">support@jmpinternationalltd.com<\/a><br data-start=\"3602\" data-end=\"3605\" \/><strong data-start=\"3605\" data-end=\"3622\">Subject line:<\/strong> <em data-start=\"3623\" data-end=\"3665\">Refund \/ Return Request \u2013 Invoice Number<\/em><\/p>\n<p data-start=\"3667\" data-end=\"3726\">Our team will respond as quickly as possible to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview At JMP International Limited, we operate as a wholesale and bulk supplier. All orders are handled on a business-to-business (B2B) basis and are typically supplied against confirmed quotations, contracts, or invoices. Due to the nature of wholesale, bulk, and perishable goods, our refunds and returns policy differs from standard retail policies. Please read this<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3553","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds - Merchandise &amp; More<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds - Merchandise &amp; More\" \/>\n<meta property=\"og:description\" content=\"Overview At JMP International Limited, we operate as a wholesale and bulk supplier. All orders are handled on a business-to-business (B2B) basis and are typically supplied against confirmed quotations, contracts, or invoices. Due to the nature of wholesale, bulk, and perishable goods, our refunds and returns policy differs from standard retail policies. Please read thisRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553\" \/>\n<meta property=\"og:site_name\" content=\"Merchandise &amp; More\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T01:38:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?page_id=3553\",\"url\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?page_id=3553\",\"name\":\"Refunds - Merchandise &amp; More\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/#website\"},\"datePublished\":\"2022-11-01T08:43:10+00:00\",\"dateModified\":\"2025-12-19T01:38:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?page_id=3553#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?page_id=3553\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?page_id=3553#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refunds\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/\",\"name\":\"Merchandise &amp; More\",\"description\":\"Your Global Partner in Wholesale Grocery Supply.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/merchandiseandmorewholesale.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refunds - Merchandise &amp; More","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553","og_locale":"en_US","og_type":"article","og_title":"Refunds - Merchandise &amp; More","og_description":"Overview At JMP International Limited, we operate as a wholesale and bulk supplier. All orders are handled on a business-to-business (B2B) basis and are typically supplied against confirmed quotations, contracts, or invoices. Due to the nature of wholesale, bulk, and perishable goods, our refunds and returns policy differs from standard retail policies. Please read thisRead More","og_url":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553","og_site_name":"Merchandise &amp; More","article_modified_time":"2025-12-19T01:38:11+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553","url":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553","name":"Refunds - Merchandise &amp; More","isPartOf":{"@id":"https:\/\/merchandiseandmorewholesale.co.uk\/#website"},"datePublished":"2022-11-01T08:43:10+00:00","dateModified":"2025-12-19T01:38:11+00:00","breadcrumb":{"@id":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/merchandiseandmorewholesale.co.uk\/?page_id=3553#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/merchandiseandmorewholesale.co.uk\/"},{"@type":"ListItem","position":2,"name":"Refunds"}]},{"@type":"WebSite","@id":"https:\/\/merchandiseandmorewholesale.co.uk\/#website","url":"https:\/\/merchandiseandmorewholesale.co.uk\/","name":"Merchandise &amp; More","description":"Your Global Partner in Wholesale Grocery Supply.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/merchandiseandmorewholesale.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3553"}],"version-history":[{"count":4,"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3553\/revisions"}],"predecessor-version":[{"id":4438,"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3553\/revisions\/4438"}],"wp:attachment":[{"href":"https:\/\/merchandiseandmorewholesale.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}