Overview

At JMP International Limited, we operate as a wholesale and bulk supplier. All orders are handled on a business-to-business (B2B) basis and are typically supplied against confirmed quotations, contracts, or invoices.

Due to the nature of wholesale, bulk, and perishable goods, our refunds and returns policy differs from standard retail policies.

Please read this policy carefully before placing an order.

Eligibility for Returns

To be eligible for a return:

• The product must be unused, unopened, and in the same condition as supplied

• The product must be in its original packaging

• A valid invoice, delivery note, or proof of purchase is required

• Returns must be reported within 48 hours of delivery

⚠️ Perishable goods, food products, beverages, and FMCG items are generally non-returnable unless proven defective or damaged on arrival.

Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable food items

• Beverages and consumables once delivered

• Products damaged due to improper storage or handling after delivery

• Clearance, discounted, or special-order items

• Goods purchased under custom contracts or negotiated bulk pricing

Damaged or Defective Goods

We only replace or credit items if they are:

• Damaged during transit, or

• Defective at the time of delivery

If your goods arrive damaged or defective:

1. Notify us within 48 hours of delivery

2. Provide clear photos or videos of the issue

3. Include the invoice number and delivery details

Once verified, we will advise on replacement, credit note, or refund, depending on the case.

Exchanges

We do not offer direct exchanges.

If a replacement is approved due to damage or defect, it will be processed as:

• A replacement shipment, or

• A credit note applied to future orders

All replacements are subject to stock availability.

Shipping Returns

If a return is approved:

• Return shipping instructions will be provided by our team

• Customers are responsible for return shipping costs, unless the issue is confirmed as our error

• We recommend using a trackable shipping service

JMP International Limited is not responsible for returned items lost in transit.

Refunds

Once returned goods (if applicable) are received and inspected:

• You will be notified by email of approval or rejection

• Approved refunds are issued as:

  • Credit notes, or

  • Refunds to the original payment method, where applicable

Refund processing times depend on the payment method and banking institutions.

Late or Missing Refunds

If you have not received a refund:

1. Check with your bank or payment provider

2. Allow additional processing time

3. Contact us if the issue persists

Sale & Special Order Items

• Sale, promotional, or discounted items are non-refundable

• Custom orders, private-label items, or made-to-order shipments are final

Need Help?

If you have questions regarding refunds, returns, or damaged goods, please contact us:

Email: support@jmpinternationalltd.com
Subject line: Refund / Return Request – Invoice Number

Our team will respond as quickly as possible to assist you.